Monthly Archives: September 2015

Making Decisions like a Millionaire

We make decisions every day for all types of things. Sometimes it seems easy and other times more difficult. How does a millionaire make decisions?

Jim TrelivingI wasn’t thinking about this until I read an interview with Jim Treliving co-owner of the T &M Group (Boston Pizza) and also a dragon on the Dragon’s Den TV show.

He was being asked about how he chooses to invest in a business opportunity that is pitch to him on the Dragon’s Den show. He answered that he invests in entrepreneurs who he can count on when things go bad.

The interviewer then asked if he had some kind of analysis grid and he said yes. He said I have three tools, my head, my heart and my instinct.

I found this very interesting as I teach a similar approach in our leadership and team development training programs. This approach is based on the fact that we all possess three brains or intelligences that are in constant use for us to function and make decisions.

These three intelligences are just what Jim alluded to in the interview. Somehow he had become cognitive of this concept and was putting it to good use.

Even though we all possess the three intelligences we don’t use them in the same way and we don’t always use them in a balanced manner. Jim seems to have been practising this approach for quite a while and has learned from his experience.

decision makingHe said he first listens with his head, he analyses with his heart and then relies on his instinct to make his decision. Jim seems to have developed a good self-understanding and has found a balanced way to use the three intelligences in his decision making.

We can all learn from Jim but first we must need to practice being aware of our three intelligences and how they function within us.

Some people tend to be more logical types, others more emotional types and yet others more physical or instinctive types. In our training programs we use animals to represent the three different intelligences.

The lion represents the physical or instinctive intelligence. The St. Bernard represents the emotional intelligence in the Fox represents the intellectual intelligence. The difference in thinking styles at the fundamental level revolves around which intelligence is more dominant. Are you more like a lion, the St. Bernard, or the fox?

Types of People

The lion types tend to like getting things done or are motivated by physical pleasures. St. Bernard types like to help and support others whether it be through caring for them or doing things for them. The foxes like to think about new things or analyse them for deeper understanding.

No matter which of the three intelligences is most dominant in you, the challenge is the same for all of us when it comes to decision-making. It is to have a balance use of all three Fearsintelligences especially when making highly important decisions that have a big impact on ourselves and others.

Fear is what holds us back from being well balanced in all three intelligences. Fear is a built-in mechanism for self-protection, but our fears are often inappropriate reactions to situations and events. Our past causes many of our present fears that are unfitting. By understanding the causes for these fears and learning how to overcome them we can make better use of our three intelligences and become more effective in all aspects of our lives.

Through self-awareness you can become like Jim and develop your own balance system to making better decisions using your three intelligences wisely.

Stephen Goldberg

Using Positive Feedback To Motivate And Engage Employees

Positive feedbackPositive feedback is one of the most powerful tools leaders and team members can use to motivate and engage employees and build strong team spirit. It does not cost anything to use other than effort and attentiveness to people’s performance.

In my previous articles and videos I covered the importance of feedback and how to give negative feedback. Feedback needs to be balanced between positive and negative to both motivate and guide employees and team members. If you regularly give positive feedback, people are more open to your negative feedback.

Make it Personal

strategic decision-makingContrary to negative feedback, positive feedback needs to be personal. Rather than saying good job on that report, point out the attributes the person has applied to produce the result. That might sound like; that customer survey satisfaction report was well done and it shows your ability to focus in on critical data and discern what information is important to have for strategic decision-making. Great job!

Of course this takes more forethought than just saying good job on that report. But the benefits for the recipient is great. Giving feedback properly will reinforce the strengths of the person and how they are using their skills to contribute to the team and organization. This builds self-esteem and confidence and motivates the person to use these strengths even more because they know they are on the right track.

Make it Timely

Make it TimelyThe best time to give positive feedback is right away. If someone hits a homerun in baseball you congratulate them immediately. The same is true at work. When you see something worthy of praise or positive feedback let the person know then. The impact is much greater.

Make it Public

Positive feedback can be given within the ear shot of fellow employees. This further raises the person’s self-esteem. In contrast, negative feedback should always be given in private.

 Make it a Habit

Make it a HabitThe biggest challenge to using positive feedback as a motivational tool is habit. If you are not giving positive feedback regularly you must develop the habit and this means doing it regularly until it becomes second nature. This requires conscious effort and at first may seem uncomfortable. Your initial attempts might feel forced but don’t let this stop you. Be genuine and the person will feel your sincerity and appreciate your effort.

Example

Here is an example video of giving positive feedback that I recorded with my assistant Sonia. Click on the image to watch.

video of giving positive feedback

Stephen Goldberg