When I meet business owners to talk about my services and learn where they need help I usually write the word problems on the top of the page under results and then draw a vertical line down the page under problems.

I explain that businesses have two types of problems and on one side of the line I write the word Process and on the other side People.

Business owners and leaders need to make sure that the organization can solve process and people problems effectively in order to succeed.

Here is a set of articles sent to me from Wayne Vanwick of the Acheivement Center that can be more useful to business owners.

Good articles on business process & success.  A must read

Stephen