Posts By: Stephen Goldberg

Elise was feeling a bit down

Appreciation Lead to Happy & Productive Employees

Elise was feeling a bit down and a little demotivated with her job. She had been given new responsibilities by her boss Roger, as he needed to delegate work to free up time to implement a new payroll system.

Elise was not feeling appreciated for the new tasks she was doing. She was proud of her work and the new things she was contributing but it seemed to be ignored by Roger and even her team members. She felt taken for granted and was starting to wonder if she should keep making an effort to do her best.

Expressing appreciation for the work people do on the job is something that is easy to do but not done often. In a recent article Managing Employees for Change & Improved Productivity I wrote about Rogers dilemma and what a leader needs to do to avoid having employees become resistant to change and growth. The last item on that list was “express appreciation for the effort and accomplishments of employees to learn new skills”.

In my article Building Positive Self-Image of Employees for Improved Performance I touched upon appreciation and I want to elaborate a bit more. Appreciation is so important not just in the context of this article about motivating employees but in all aspects of life. If we develop a mindset of appreciation and practice appreciation in our lives every day we will be happier, more positive, open and collaborative. These are just some of the benefits and I can easily create a list of many more.

There are many reasons we could come up with for not being appreciative of the people and circumstances in our life. But that is a choice we make. Yes, we can choose what we think about and where we put our focus. If we don’t like what’s happening in our life the first thing we need to look at is ourselves. Why am I feeling this way? What thoughts are causing these feelings? On what am I putting more focus? What is really great in my life that I can appreciate right now?

appreciate being aliveThe very first place to begin is simply to appreciate being alive. This may sound overly simplistic but it’s really about slowing down and seeing the possibilities that are before us simply because we are alive and we can make choices of what we think and how we feel.

In his book 59 Seconds, Change Your Life in Under a Minute, author and psychologist Richard Wiseman gives an exercise based on a study about happiness and appreciation. The study clearly shows that people who wrote down what they appreciated in their lives ended up feeling happier.

Wiseman suggests taking a few minutes each morning for five days to write down a few things you feel appreciative about. The resulting feeling of happiness from this simple exercise can last months. When the effect wears off just repeat the exercise. Print out this page and use it to keep an appreciation journal over a five-day period. The exercise below is based on Wisemans’ chapter on happiness.

Monday: Thanksgiving

List three things over the past week or days that you feel grateful for. This could be about a relationship, something you have, a hobby or your work.

 

Tuesday: Terrific Times

Think back of a terrific time in your life when you felt great or complete. Write about this event or experience and describe in detail how you felt.

 

Wednesday: Future Fantastic

Think about how you want your life to be in the future. Imagine having achieved your goals and ambitions. Describe the person you would like to become. Write that down how it feels as if it has become reality.

 

Thursday: Dear…

Think about a very important person in your life. Imagine you have only one opportunity to tell them how you feel about them. Write a letter expressing this and what special impact they have had in your life.

 

Friday: Reviewing the Situation

Think back over the last seven days and write down three things that went well. These could be trivial or important.  Jot down why you think each event turned out so well.

 

When we shift our thinking to become more appreciative of our own life, we then can become more appreciative of others. As a leader coach, take time each month to meet individually with each team member for a coaching session. This will provide a prime opportunity to step away from the daily work schedule and urgencies and express appreciation for the person being on the job and making the efforts they do.

 

Stephen Goldberg

 

Building Positive Self-Image of Employees

Building Positive Self Image of Employees for Improved Performance

good self-imagePeople who have a good self-image are more confident in themselves and their ability to grow, learn new things and achieve goals.

Although we cannot change someone’s self-image we can have an influence on their self-perception. Leaders who understand this principle can have a positive and persuasive impact on employees that can lead to greater employee performance and engagement.

 

What leaders can do to build positive self-image of employees

  1. Set development and performance goals with employees that challenge them but are not too overreaching. Make sure to provide proper support for them to achieve these goals.
  2. Give positive feedback. This is a habit that the leader needs to develop, so it begins with being mindful of this and taking action. Look for what people are doing well towards achieving their goals or solving problems on their own and then recognize their effort with positive feedback.
  3. When giving positive feedback and recognition make sure to specify the personal attribute that the person demonstrated or used to achieve the goal or task. This reinforces the person’s awareness of this strength and is much more powerful than just saying good job. “You have a great eye for design and creative thinking and it really shows in this presentation” is an example rather than saying “nice presentation”.
  4. Provide training on personal development that has people learn about how their thoughts and emotions affect their self-image and the impact it has on their work and life. The more people learn about themselves and how to recognize and dispel untrue negative personal beliefs, the more they are able to develop a better self-image.
  5. Treat people with respect and express appreciation for the effort they are making in their work and for self-development. When people know their leader cares they feel better about themselves and the relationship.

These tips and practices are not rocket science and can be implemented right away, except for point four about training, which takes some research and planning. The only thing holding you back from applying these steps or being better at it is awareness and habit. Recognize the importance of doing these things and understand that it is an essential part of the role of a leader. Make it happen!

 

Stephen Goldberg

Creating an employee development plan2

Develop a Strategic Plan for Employee Development

The old expression, “failing to plan is planning to fail” also applies to employee development. In my recent article about a leaders’ struggle to deal with employees being resistant to change, I wrote that strategic planning for employee development is a practice that a leader must undertake to avoid this dilemma.

employee development planDeveloping a human resource or employee development plan is often the responsibility of the human resource department if there is one. From my perspective, it’s the leader’s responsibility because the leader is accountable for the performance of the department and each employee.

Here is my list of things for the leader or manager to do to develop a strategic plan for employee development.

  1. Develop goals for the department based on the plans and goals of the organization. If these are not clear do what you can to get clarity or develop your own goals based on what you know. Involve the team members in this process as much as you can, as doing so will get their buy-in when it comes to their individual contribution and development needs.
  2. Consider each employees’ strengths and weaknesses in view of the department’s plans and goals. What strengths can you leverage? What weaknesses pose a challenge? What skills will the person need to learn in the future in order to reach the goals or plan of the organization and department. Consider soft skills as well as hard skills. Soft skills are those related to attitude and work habits that have an impact on personal productivity and teamwork.
  3. Meet with each employee individually to establish goals and objective relative to the department goals. Prior to the meeting ask each person to reflect on the goals they can set and what they will need to learn and develop. Discuss this at the meeting and put plans and goals in writing. Teamwork is crucial for companies to be agile and competitive. Consider the skills that employees need to learn to be effective in working with others. Set a followup meeting to complete this if needed.
  4. Research training resources for skill development. Schedule training sessions and plan individual coaching time to provide training you plan to deliver yourself.
  5. Review your plan monthly and conduct follow up sessions with the team and each member to review goals and development progress.

The items above provide a strategic approach to talent management and is the best way to ensure that people are ready and able to meet new challenges and keep the organization productive and competitive. Failing to do so will potentially result in the dilemma that Roger was facing in my previous article.

In future articles I will elaborate further on some of the above points especially regarding coaching employees. Subscribe to my newsletter or blog feed to stay tuned for that!

Stephen Goldberg

The Leadership Qualities of an Effective Leader Coach

CoachA leader’s prime responsibility is to engage and develop people so they perform well and are highly productive. This means they must coach people as well as manage their performance. Becoming a leader who coaches people requires developing certain qualities. Failing to do so could result in that dilemma that Roger was facing in one of my previous articles. He was faced with employees who were rigid and resistant to change and growth.

Here are the leadership qualities I believe are essential to becoming a coach rather than just a manager, which is what employees prefer today.

  1. Cultivate an interest in developing people. The role of a coach just as in sports to get your talent to perform at their best. This requires understanding their strengths and weakness and how to develop the strength to the max
  2. Set aside time regularly (I recommend once a month) to meet with each direct report for a coaching session. This is where you discuss their development, get to know them better and build trust. You can of course act as a manager in this session to review goals and projects, but if you want to be a coach, you must keep time to focus on development and training. This offers an opportunity to recognize people for their efforts and accomplishments.
  3. Learn to listen actively. This is an essential skill that requires developing as most high energy leaders can be impatient and could tend to listen in order to figure out the solution to an employee’s problem. Active listening means you listen to understand first and use empathy to show that you recognize what the other person is feeling.
  4. Empower people to solve their own problem. Leaders are great problem solvers but a coach’s role is to get people to use their talents and abilities to solve problems for themselves. Teach your employees to bring you solutions not problems.
  5. Delegate responsibilities to employees effectively. This involves training and coaching them on assuming responsibility for the new tasks and making sure they are well supported. This will free up the leader to take on bigger more strategic responsibilities and build confidence in the employee.

I recommend choosing one of these 5 points to focus on developing in the coming weeks. Where can you improve as a leader?

I will cover these points and qualities of an effective leader/coach in future articles and videos so subscribe now to stay informed.

 

Stephen Goldberg